All the posts of June 2019
Engaging colleagues in the process of training and competence is an integral factor for organisations who place a high value on developing their people. Clever Nelly is a simple and effective way of providing target learning on a range of topics that impact colleagues, ensuring that they retain the knowledge required to effectively perform their roles on a daily basis. Clever Nelly has not only helped our colleagues retain knowledge, it’s also provided our team with an opportunity to take an innovative approach to regulatory training, bringing it to life whilst providing a host of insight and data on key.
The Share Centre started using Clever Nelly in the Customer Services department in October 2018. The objective was to assess and improve the knowledge around key subjects in our sector such as products, regulatory requirements and company processes. Since launch we have maintained excellent levels of engagement and we have seen scores consistently improving across all teams and question categories. Staff love Nelly and a positive sense of competition drives each user to do better and demonstrate engagement. In February as part of a Company awareness campaign, we launched an additional layer of 20 questions to run for 4 weeks..
Somebody told me last week that anxiety was fear of the future, depression fear/pain from the past and happiness was living for today. I have thought about that and I think it is grounded in a lot truth. It gave me cause to consider the brilliant work being undertaken by Professor Riddell and her team, researching workplace strain. We hope to launch this to our clients this month and begin the research in July. I’m not neuroscientist or psychologist, but intuitively, I think more people suffer anxiety in the workplace than depression. My rationale being, in a world changing so.
Sometimes we fear the fear more than the thing itself. What I mean is that we build up an issue to be so big, that we actually lose sight of the actual issue, instead focusing on the fear caused by the issue. An obvious example would be school exams. Right now, thousands of kids are taking GCSE’s and I suspect many of them, like I was at the time, are fearing the fear rather than the issue at hand. What if I flunk them all, what if I don’t know any of the answers, what if I do really badly.