Ambulance chasing

So I had reason to have a ride in an ambulance recently and was amazed at the knowledge and competence of the two-man crew that cared for and transported me from the tarmac in Leatherhead to the hospital in Chertsey. Yes, they were genuinely nice blokes, who clearly loved their jobs, but they were also super competent. Kinda got me thinking about how an organisation like the NHS deals with employee competence and capability and how many commercial firms deal with the same. The NHS absolutely has to have competent and capable people in role and needs many of these.

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