Ambulance chasing

So I had reason to have a ride in an ambulance recently and was amazed at the knowledge and competence of the two-man crew that cared for and transported me from the tarmac in Leatherhead to the hospital in Chertsey. Yes, they were genuinely nice blokes, who clearly loved their jobs, but they were also super competent.

Kinda got me thinking about how an organisation like the NHS deals with employee competence and capability and how many commercial firms deal with the same. The NHS absolutely has to have competent and capable people in role and needs many of these people to invest their own time to improving these skills.

Nobody running a hospital needs convincing that on the job training is not only a good idea, but actually essential future-proofing for the site. They invest and invest and invest in the development of their employees, because it makes great economic sense to do so. There isn’t a tick-box in sight when it comes to landing this competency improvement.

I think it’s a shame that the vast majority of commercial organisations do not invest in the training and development of their employees to the same degree and that the training that is delivered is almost the bare minimum. Perhaps because most firms have pursued a strategy for lowest cost of training delivery and lost sight of the desired outcome – more competent and capable employees?

Only by delivering guaranteed learning outcomes will L&D practitioners land genuine ROI that will access real game-changing levels of investment in employee development. Elephants don’t forget are to our knowledge the only firm to use AI to land guaranteed learning outcomes. If you believe L&D should be a profit centre not a cost centre and need some help guaranteeing your excellent training content is learned and translates to improved capability, drop Nelly a line at