Blog

As much as Elephants don’t forget will be staying open over the holiday season, Nelly has already packed her trunk and is phoning a taxi as I write. She’s done a lot this year, including...

By Adrian Harvey Have you ever noticed that you're engaged and having fun, you learn better and much more easily? This fact hasn't gone unnoticed and has been implemented in learning and development for many...

Spotted in The Daily Mail! IT’S not just elephants that never forget – dogs remember things too, experts say. Scientists found that like humans, man’s best friend can remember things even if they do not...

  By Adrian Harvey   When I was a lad it was the “Personnel Department” and sales people were called Salesmen (even if they were women!) and the “Re-cycling Centre” was called “The Tip”. Things...

By Adrian Harvey Training Needs Analysis, or TNA as it is known in the trade, is the process of assessing what training is required in any given function. In a company's learning and development plan,...

By Adrian Harvey Improving customer satisfaction or ‘CSAT’ is considered to be the Holy Grail of the marketeer. Measuring how to increase and improve CSAT has become a science and often executive bonuses have an...

  By Adrian Harvey Ever heard of the phrase ‘a learning curve’? It refers to the period of when a person is learning new skills and information and it becomes a lot to process. The...

By Adrian Harvey Compliance training, perhaps not the most joyous of subject matters, but still an essential and necessary requirement of all regulated businesses. Lack of compliance training, or equally damaging ineffective compliance, results in...