Vulnerable Customers: Are You Really Doing Enough?

Vulnerable Customers: Are You Really Doing Enough?

In October’s Nelly webinar, Dr Roger Miles introduced us to the dangers of confirmation bias that often leads individuals and firms to stop gathering information, when the evidence gathered so far confirms the views or prejudices one would like to be true. None more...
Challenging And Removing The Bias In Your Firm

Challenging And Removing The Bias In Your Firm

In yesterdays’ 50 Shades of Bias webinar, I discussed with Behavioural expert Dr Roger Miles how the behaviour bias of individuals, teams, boards within regulated firms can lead to poor decision making and costly mistakes. 89% of our webinar attendees were candid in...
Training For Competitive Advantage

Training For Competitive Advantage

Those of you who have read other blog postings and articles I have authored will probably know my views on how many firms treat L&D as a cost centre seeking to manage down the £’s investment and the “lost-time” impact of the training intervention. Very few firms...
Using Technology To Improve Compliance

Using Technology To Improve Compliance

I read an interesting article on FT Advisor recently that socialised the idea that technology could be used to help with regulatory compliance. It was perhaps not new news! But it was useful. This article paid particular attention to advice given by advisors to...
SM&CR – Keeping CEO’s Awake At Night

SM&CR – Keeping CEO’s Awake At Night

Taking their cue from the banks regarding employee T&C appears to have backfired on many firms who will be regulated under SM&CR on December 9th this year. The latest PIMFA CEO Sentiment Survey revealed SM&CR was among the top three regulatory concerns...