Every manager and leader is always seeking to improve the performance of their team and whilst training can play a part, it only delivers when employees actually learn and retain what they are trained and then act on it.
Experience gained form more than 54 million interventions in 2018 demonstrates that on average employees know 52% of what employers need them to know to perform their role optimally. Herman Ebbinghaus proved that without a credible knowledge retention strategy more than 60% of what is trained is forgotten within 24 hours and 80% plus within 28 days.
Imagine then if you could guarantee that what you trained your employees they learned and retained. With Clever Nelly from Elephants don’t forget you can do just that. What is more you can use the AI to target poor performing KPI’s and improve them.
We call this Business Benefit Tracker (BBT). We train and certify your L&D and productivity and performance optimisation teams to harness the AI to subtly improve KPI performance. You decide the KPI’s that you would like to improve and we target the AI at the drivers of great performance of those LPI’s. It really is that simple.
E.g. If your employees are scoring on average 52% in the drivers of say First Call Resolution, then they cannot possibly operate optionally. By targeting and relentlessly tracking the knowledge and competency drivers of First Call Resolution the AI will improve them and the KPI, will improve.