Nelly is Artificially Intelligent and uses a range of sophisticated, employer specific, multiple-choice questions delivered randomly to the employee via email, an app on a smart phone, tablet or desktop. On average Nelly delivers 3.4 questions per employee per day and this uses on average 1 minute 47 seconds of an employee’s working day. Even the busiest contact centre agent, the most time poor salesperson and the over-active manager can find time to engage with Nelly each day.
Because Nelly is intelligent she varies the quantum and subject matter of the questions that each individual user receives based on that individual’s past responses. This way, every Nelly user is treated with respect, as an individual and not subject to mindless repetitive questions.
Nelly is hugely flexible and can, with minimal effort, be tailored to deliver against your specific requirements, even delivering different outcomes to individual stakeholders in your enterprise. Nelly’s sophisticated, but disarmingly simple workflow, allows our clients to automate mundane, value destroying activities so they can focus on improving the performance of individuals and teams within the business.
We also know that for an employee to act upon or improve as a result of training, they must first learn and retain what they have been trained. Evidence shows, on average, employees learn and retain less than half of what their employers train them and that what is actually learned differs randomly from employee to employee.
Nelly gently, securely and unobtrusively guarantees that every employee learns what they were trained and closes this costly knowledge gap, providing enormous scope for enterprise performance improvement, whenever employees touch the process.
If you think that your business would perform better if all of your employees knew what you trained them then you need an elephant on your team.
Nelly is grounded in science and uses a combination of the most successful learning techniques to guarantee users that they will learn what they have been trained. Spaced learning, repetition and self-testing are the proven most successful learning strategies known to man and these are harnessed by Clever Nelly. We have a Purple Paper explaining this in more detail that you can download for free from this website.
We asked more than 54 million questions last year. We have proven functionality to improve employee productivity, reduce risk, accelerate new recruit speed to competency and improve compliance. We add a new client to the herd every week. Perhaps it is time you looked to include an elephant on your team?
Nelly is not a discretionary purchase. She is an easily deployed, low-cost, cloud-hosted critical performance improvement tool. Our client services group works with our clients to identify specific issues and challenges faced by various stakeholders in their enterprise. We help our clients to align Nelly to improve the performance in these areas and use our Business Benefit Tracker to keep monitoring the performance improvement. It’s simple, straightforward and quickly establishes Nelly as a firm favourite of every budget holder.
Create a learning, not a training, culture in your business and massively increase the ROI.
“Tell me and I’ll forget. Show me and I may remember. Involve me and I learn”
The Challenges Facing Modern Compliance Officers
“You don’t build a business, you build people and then people build the business”
Key Performance Indicators (KPIs) are critical to a company’s performance
How do you recognise the competency of your employees?
Promising directions from cognitive and educational psychology.
We deployed Nelly to identify gaps in competency and to ensure that in future our employees were guaranteed to learn what we trained them. We never assumed that we would see such a direct and positive impact on some of our key operational metrics as a result.
I love it because it’s so easy to use. When systems are slightly complicated or difficult, no matter how good they are, they don’t get used.
I am extremely satisfied with the tool and offering and feel it is greatly improving my sales team’s knowledge and confidence.
Nelly is the most cost effective knowledge retention tool that we have ever come across. As soon as we saw it we knew we had to have it.
It is rare to see an original, ground-breaking initiative that simply blew all of the judges away. A worthy Gold Winner.
Nelly's agility keeps things simple, creates a solution which agents are happy to use and the management team value and appreciate.
I have to compliment Elephants don’t forget on the backend reporting tool which is one of the easiest and most comprehensive I’ve seen. There’s nothing I can’t get covered!