Improve & Evidence the Competence of Employees Supporting Vulnerable Customers

"Elephants Don’t Forget answered our challenge. How do we stay compliant whilst demonstrating continuity for our people in how they are supported. The AI is playing a crucial role in driving both these fronts globally across customer-facing divisions and our support functions."

"Clever Nelly supports our people to improve their knowledge and confidence, and ultimately deliver a better customer experience. Colleagues have really embraced the tool and, by focusing solely on engagement, we are seeing all of the benefits play out naturally."

"Clever Nelly has been instrumental in reinforcing our renowned approach to individual employee learning. It ensures we can continually embed key learning concepts and quantify the impact of learning on our KPIs."

"Clever Nelly has been instrumental in helping to identify where we need to target our coaching and learning interventions to aid colleagues' understanding. This will enable us to build better customer experience and exceed our commercial outcomes."

"Clever Nelly guarantees that all our people have learned what they’ve been trained. From a compliance perspective, I would find it very difficult to evidence where our knowledge and competency was without it."

"We’ve seen downturns in average handling times, wrap time reductions and improvements in fair outcomes as part of our quality assurance work – where Clever Nelly helps us to plug those gaps – and higher customer satisfaction."