The Measurement Challenge: Employee Competency

Introduction
How do you recognise the competency of your employees? What key performance indicators have you clearly defined and established to accurately measure this success?

In general, businesses invest a substantial amount of time and money on measuring ‘outputs’—the quantity of finished goods, quality of services delivered, levels of customer satisfaction, etc., however, measuring the real competency and capability of their workforce fails to illicit the same concrete facts and figures.

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