When I first heard about Nelly I admit that I was sceptical about her impact, three key things made me change my view
Steve Bent, Client Services Director, Blue Sky Performance Improvement
The Edf platform has added a whole new dimension to our blended learning proposition and clients love the concept of intelligent assessments and guaranteed knowledge mastery.
In a recent major business win for over 1000 employees at Toyota, Nelly was a key component of our proposal and helped provide the essential point of difference. The team at Edf were excellent in providing the support we needed right through the tender process – responsive, credible and passionate.
Andrew Cattell, MD AGA Performance
Ingenium People, the UK’s leading provider of inhouse recruitment training, fully integrated the TRT into their business model.
Now every time we speak to a prospective client we are talking about guaranteed learning and permanent behavior change, because thanks to Elephants don’t forget and their TRT, we can now deliver seamless, Ingenium branded solutions that perfectly complement our
knowledge transfer sessions.
As soon as we deployed Clever Nelly, our sales conversion rate increased
dramatically and immediately, simply because we were able to offer our target market a near risk free intervention. We are experts at what we do and with Nelly’s help we guarantee that our client’s in-house teams will become experts and remain so.
If you want to seriously increase the effectiveness and profitability of your training business then I would recommend you speak to the team at Elephants don’t forget before your competitors do. Feel free to drop me a line and I will gladly share my experiences of this game changing toolkit!
Alistair Cartwight, CEO of Ingenium People
Caroline Blunt MD of Real Results Is a contact centre legend and firms large and small rely on her expertise to help them create world class contact centres, delivering best in class levels of CSAT and target busting levels of compliant sales. Carolyn and her team recognise that training is but part of the solution and ultimately what is required is a “culture of learning”.
The reality is that some agents struggle to retain elements of even the best training programmes” says Carolyn. “This is a challenge all firms face irrespective of how they train. The trick is to ensure that what we train becomes learned and is retained by every agent. It’s not like this is news, everybody knows that knowledge retention is critical success factor – but the traditional approaches are time consuming and tend to have a detrimental impact on agent availability.
The brain just doesn’t learn like we would all like it to. You really must invest in strategies that ensure training sticks and genuinely changes behaviour. This is why at Real Results Training we have partnered with Elephants don’t forget and their world class knowledge retention app, Clever Nelly. Nelly enables us to guarantee our clients that what we train their agents will learn and retain. Best of all, because Nelly is available in white label form, we can offer our clients a seamless, Real Results Training solution, co-branded as Real Results and our client.
Recently Payzone Retailers retained Real Results Training to help them improve the performance of their agents and we were able to deploy a co-branded version of Clever Nelly to support our training interventions. Not only does Nelly enable us to guarantee what we train becomes learned but also provide us and the management at Payzone with unique insight into individual agent competence and knowledge.”
Nelly is a genuine game changer and a great addition to the team at Real Results Training. We get full support from the team at Elephants don’t forget and our training interventions ensure consistent, permanent performance improvement.
Caroline Blunt, MD of Real Results