Resources

What’s missing from your approach to financial crime?

Webinar

Consumer Duty: Test, measure and improve your approach to better customer outcomes

Webinar

Delivering good outcomes for customers in vulnerable circumstances: Actions and priorities from the FCA’s latest review

Purple Paper

Operationalising Vulnerability: Equip Your Frontline to Identify and Support Vulnerable Customers

Webinar

Phillips & Cohen Associates, LTD & Elephants Don’t Forget shortlisted for “Most Effective New Employee Experience” at the UK National Contact Centre Awards 2025

Press

Your 2025 Consumer Duty Report: Meeting FCA Expectations

Webinar

theHRDIRECTOR: The Employee Value Proposition (EVP) Reset

Press

FCA Expectations for Customers in Vulnerable Circumstances: A Timeline Review for Firms

Purple Paper

FCA Vulnerable Customer Guidance: Employee Competence is Essential

Blog

Financial firms cite employee errors and training gaps as major driver of complaints and poor customer outcomes

Blog