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Featured Content
Customer Vulnerability: Actions and priorities from the FCA’s latest review
Webinar
theHRDIRECTOR: The Employee Value Proposition (EVP) Reset
Press
FCA Expectations for Customers in Vulnerable Circumstances: A Timeline Review for Firms
Purple Paper
FCA Vulnerable Customer Guidance: Employee Competence is Essential
Blog
Financial firms cite employee errors and training gaps as major driver of complaints and poor customer outcomes
Blog
Vulnerable Customer Staff Training: Industry Survey Shows Gaps in Effectiveness and Measurement
Blog
Customer Vulnerability: Actions and priorities from the FCA’s latest review
Webinar
Discover how Phillips & Cohen Associates reduced agent errors and saved $1.5 million in annual savings
Case Study
Beyond the Tick Box: Rethinking Workplace Training for In-Role Competence
Blog
The FCA zooms in on cultural change – but how can you measure it?
Blog
Consumer Duty award-winner joins Elephants Don’t Forget as Director of Customer Experience (CX) & Compliance
Blog
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