This webinar took place on the 16th January 2025
This webinar was hosted in conjunction with:
In December 2024, the FCA published what it wants to see in your firm’s next Consumer Duty board report.
In this free 60-minute webinar, our panellists interrogate the FCA’s findings, posing five critical questions that your firm must answer to ensure your firm’s 2025 report withstands the regulator’s scrutiny.
In this webinar, you’ll learn how to:
- Close the data gaps or weaknesses in your report.
- Improve the accuracy and completeness of the data shared through the distribution chain.
- Ensure vulnerable customers experience outcomes as good as those for other customers.
- Better evidence effective challenge from governing bodies on your report’s content.
- Articulate to the FCA how your efforts are contributing to improved customer outcomes.