Ian Scaife, Group Head of Compliance at Clifton Asset Management, discusses how Clever Nelly has “completely changed” their approach to employee Training & Competence, enabling them to respond quickly to FCA regulatory requirements, strengthen frontline capability and embed Consumer Duty.
Learning outcomes include:
- Best-in-class employee compliance: how Clifton ramped up speed-to-competency in six critical knowledge categories, resulting in a 31% average improvement.
- Customer support: how Clifton quickly improve key training areas required under Consumer Duty, including vulnerable customers – resulting in a 36% improvement in employee understanding.
- Enhanced MI & assurance: how Clifton use Clever Nelly to evidence a quicker, more robust approach to FCA initiatives using best-in-class data and MI – enabling them to demonstrate to the FCA that their employees understand their roles and responsibilities.