How to position your firm as a Consumer Duty leader, proactively prepare for FCA scrutiny, and unlock quantifiable customer-led growth.
In this discussion paper, Adrian Harvey, CEO at Elephants Don’t Forget, discusses how firms can get ahead of the FCA’s expectations in 2025 with Keith Richards, CEO of the Consumer Duty Alliance.
Download this paper to learn:
- The primary areas where financial services professionals believe the FCA will crack down on in 2025.
- Ways to improve your approach to embedding Consumer Duty and evidencing this within your culture.
- Specific areas your firm can target for marginal gain improvements in business performance, customer experience, loyalty and growth.
- How leading firms are mitigating employee-based competence risk to improve their approach to the ‘culture and people’ aspects under Consumer Duty in line with FCA expectations.
