This webinar took place on the 14th August 2024
This webinar was hosted in conjunction with:
The FCA’s scrutiny over firms’ treatment of vulnerable customers will only intensify. The regulator’s review of how firms treat vulnerable customers, due at the end of the year, is expected to find many gaps in meeting Consumer Duty requirements.
The size and scale of the task of evidencing that vulnerable consumers are receiving outcomes comparable to those received by resilient consumers, is daunting. Firms can’t hide, having been given lots of time to prepare, and a good deal of guidance – yet early indicators suggest that firms are way behind in identifying, monitoring and reporting on vulnerable customers.
To get ahead of the regulator’s review, join us on this free 90-minute Q&A session, where our panel of experts from FWD Consulting, MorganAsh, and the Collaboration Network will answer your most pressing questions about applying and embedding the FCA’s requirements on customer vulnerability within your firm.
Key discussion topics include:
- What firms can expect from the FCA’s forthcoming review.
- How your approach to vulnerability can unintentionally lead to customer detriment.
- Proven strategies which leading firms adopt to identify vulnerable customers.
- Why staff vulnerability training often fails to change behaviour and actions.
- How customer vulnerability can be seamlessly embedded in early product design process.