As the financial services industry navigates an increasingly complex landscape, the protection of vulnerable customers has never been more critical.
To ensure we’re providing the most relevant support, we embarked on a comprehensive research initiative. We engaged with over 600 industry professionals, from compliance leads to Heads of Operations, to gather their most pressing questions about Consumer Duty and customer vulnerability.
The result? With over 200+ questions submitted by your industry peers reflecting the widespread challenges and uncertainties facing firms today, Elephants Don’t Forget, FWD Consulting, MorganAsh, and the Collaboration Network answer your most pressing questions about applying and embedding the FCA’s requirements on customer vulnerability within your firm.
With 10 chapters on topics such as data, MI and systems, risk management, outcome measurement, and customer support, and themes discussed ranging from meeting the FCA’s expectations to identifying vulnerable individuals and implementing effective support strategies, this free Q&A e-guide is one of the most comprehensive collections of questions related to vulnerable customers in the financial services industry to date.
Download and discover how to:
- Navigate the FCA’s regulatory landscape and ensure compliance with vulnerability requirements.
- Effectively understand and identify vulnerable customers to provide tailored support to meet their unique needs.
- Measure the effectiveness of your vulnerability support initiatives and how to use data to drive continuous improvement.
