We’ve compiled a helpful timeline review of the Financial Conduct Authority’s (FCA) thematic expectations for firms regarding customers in vulnerable circumstances, specifically focusing on staff training and competence.
Key benefits and learning outcomes:
- Benchmark your approach against FCA expectations from the publishing of FG21/1 Guidance for firms on the fair treatment of vulnerable customers in February 2021 to the present review.
- Learn where gaps in your Training and Competence framework may exist in relation to thematic expectations.
- Get a better understanding of the FCA’s expectations for improving your approach to training all relevant staff on identifying, understanding and supporting customers in vulnerable circumstances.
Access the review here
Disclaimer
This document contains information intended for general guidance only. It should not be used as a substitute for professional and/or legal advice. The authors and publishers assume no responsibility for any errors or omissions in the content of this document or for any actions taken in reliance on the information contained herein. Readers are advised to verify all information and seek appropriate professional and/or legal advice before making any decisions or taking any actions based on the information provided in this document. We disclaim any and all liability for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from reliance on information contained within this document.