Our February 2025 webinar – Complaints and root cause analysis: meeting FCA expectations in 2025 – with Aptean and Avyse Partners was our most registered (1,700+) and attended (936) webinar to date.
64% of senior financial services professionals polled cited that ‘individual employee errors, training gaps, and systemic issues’ were the most common factors firms identify as the root causes of poor customer outcomes.
Watch: Chris Adlard, Director of Customer Experience & Compliance, explains how we align to FCA expectations in this short video…
How Clever Nelly can help…
- Find out how Clever Nelly is supporting firms in this area by downloading our FCA expectation document here.
- To understand our impact on complaint reduction, please take a look at our work with LV=. We helped them to reduce complaints by 62.5%. The case study is available to access below.
- Also, if you’re interested to learn more about how Clever Nelly supports firms to reduce employee errors, please read our latest case study with Phillips & Cohen Associates. Our work with them has resulted in significant risk reduction and $1.5 million in annual savings for the organisation. The case study is available to access below.
