Leveraging Artificial Intelligence to improve employee competence, enhance customer understanding, and deliver exceptional consumer support.
This paper explores how leading insurers are improving employee competence to excel under Consumer Duty. Discover how to align your workforce with regulatory expectations, mitigate risks, enhance data capabilities, and deliver exceptional customer experiences.
Learning outcomes:
- Optimise outcome monitoring with competence data: discover how leading insurers are leveraging employee performance data to enhance their outcome monitoring frameworks. Learn how to integrate employee competence metrics into your existing data ecosystem to unlock actionable insights and drive organisational improvement.
- Evidence the impact of employee competence on customer outcomes: understand the direct correlation between employee skills and exceptional customer outcomes. Learn how to develop a high-performing workforce aligned with regulatory expectations, resulting in improved customer satisfaction, loyalty, and business growth.
- Demonstrate a customer-centric culture: empower your employees to deliver outstanding customer experiences by aligning their development with Consumer Duty requirements. Learn how to evidence a customer-centric culture through data that drives business success and mitigates regulatory risks.