Clever Nelly gives NewDay a “new lens on knowledge”; the more that NewDay can increase employee competency and develop a knowledgeable workforce with Artificial Intelligence, the greater they can achieve their ultimate driver to deliver great customer outcomes.
NewDay are continually on the lookout for innovative ways to improve knowledge capability. Their search for a solution that would support their people as individuals led them to implement Clever Nelly, where the focus was on optimising in-role performance for new and tenured employees, whilst also repairing any knowledge gaps (at scale) and gaining operational wins. By developing a team of evidentially competent coordinators, NewDay would be able to offer customers a consistently high level of service that provided the right outcome to meet their customers’ expectations, consistently.