This webinar took place on the 30th September 2024
This webinar was hosted in conjunction with:
The Financial Conduct Authority’s Consumer Duty has underscored the shortcomings of many firms’ existing vulnerability training programs, prompting reflection among organisations in other regulated and non-regulated sectors. Contrary to popular assumptions, the solution doesn’t lie solely in increased investment but in a fundamental shift in training strategies. By transforming your approach, content, and delivery, you can effectively engage all employees and cultivate a culture of positive behavioural change.
In this free 60-minute webinar, Adrian Harvey, CEO of Elephants Don’t Forget, and Chris Fitch, Vulnerability Lead Consultant at Money Advice Trust, will discuss common barriers to effective vulnerability training. They explore practical solutions and strategies that your firm can implement to create training that empowers employees and assists all customers to engage and interact with your organisation.
Key discussion topics include:
- Why the guidance from regulators will demand your firm to rethink your approach to vulnerability training.
- How you can finally design and deliver vulnerability training beyond ticking a box.
- How to ensure your vulnerability training is not just a regulatory requirement, but a strategic investment.
- The four fail-safe ways you can improve employee engagement and behavioural impact.
- How, going forward, you can measure and evidence the effectiveness of your vulnerability training.