Blog

Contact-centres.com: the “Digital-First” Delusion: is convenience killing UK CSAT?

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Contact-centres.com: how low CSAT is eroding your brand & revenue

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Why hybrid working needs a far more sophisticated approach

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Discover how Nucleus are enhancing technical expertise to improve customer outcomes

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Discover how Wave use Clever Nelly to create a team of customer service experts

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Discover how NewDay are improving customer outcomes and operational efficiency

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Increasing productivity using Artificial Intelligence

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Brain Glue: the best and worst strategies for making your training stick!

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Reducing Human Errors: improve your profit & customer advocacy

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Mind the ‘agent knowledge’ gap

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