This webinar took place on the 24th October 2024
This webinar was hosted in conjunction with:
Firms like yours are collecting exponential amounts of data on your customers. However, according to the FCA’s most recent review, it’s of little or no value unless your firm can effectively and efficiently identify how customers with vulnerable characteristics are faring in comparison to other groups of customers.
Rather than being distracted by the sheer volume of data generated on your customers, this webinar examines the diverse types and range of data the FCA expects your firm needs to produce to drive better outcomes for vulnerable customers.
Key discussion topics include:
- The data and metrics on your vulnerable customers the FCA expects your firm to collect and track.
- How to reduce your firm’s reliance on single types of data, like complaints, to improve outcomes for your vulnerable customers.
- How leading firms identify, collect, and act upon real-time data to avoid foreseeable harm.
- How to ensure that your vulnerable customer data is considered, demonstrably debated, and appropriately acted upon.