Webinar details:
Wednesday 30th April 2025 | 14:00 PM (BST) | 60 minutes
This webinar is hosted in conjunction with:
With many firms’ boards scheduled to hold only two meetings before the 31st of July deadline for signing off their 2025 Consumer Duty Board reports, time is running out for directors and executives to show, not tell, the FCA how their firms are embedding the Consumer Duty into their culture.
This task is further complicated by the regulator’s recent review of vulnerability, which is placing pressure on firms to ensure their 2025 board reports provide evidence that vulnerable customers achieve outcomes as favourable as those of other customers.
In this free 60-minute webinar, we are joined by Protiviti, recognised as one of the UK’s leading management consultants in 2025, who will share their insights on how your firm’s 2025 board can:
- Embed the FCA’s board report recommendations by 31st July 2025.
- Capture and evidence quantifiable improvements in culture through data and MI.
- Report on how you have identified and addressed poor customer outcomes over the last 12 months.
- Evidence tangible improvements to your approach to customer vulnerability.
- Reflect effective and robust board challenge.