Automotive & Car Finance

We work with global and domestic brands in the automotive supply chain from manufacturer to retailer. From optimising production capability to helping organisations sell and serve car finance appropriately, Clever Nelly financially guarantees every employee is competent in their role to perform optimally and compliantly.

Discover How

In the factory, showroom or office – support your employees to operate at the highest possible standards

We help to keep workers safe in manufacturing plants, ensure customer service agents are subject matter experts and understand the legislations and regulations under which they operate. Quality brands care about their reputation and choose Clever Nelly to support their staff.

Competence plays a vital role in satisfying the ever-changing demands of regulation and enabling your people to service your customers better than your competitors. Clever Nelly guarantees every employee achieves and maintains the highest levels of in-role competence. This leads to greater efficiencies, improved customer outcomes, robust compliance, reduced risk and ultimately bottom-line profitability.

Trusted by Global Organisations

"We’ve used Clever Nelly to replace yearly examination testing for SAF Expert status of our employees. From a cultural point of view, it’s allowed us to frame knowledge in a positive and engaging way. I'd be really happy to see the rest of the industry adopt Clever Nelly for SAF equivalency."

"We’ve seen downturns in average handling times, wrap time reductions and improvements in fair outcomes as part of our quality assurance work – where Clever Nelly helps us to plug those gaps – and higher customer satisfaction."

"Clever Nelly guarantees that all our people have learned what they’ve been trained. From a compliance perspective, I would find it very difficult to evidence where our knowledge and competency was without it."

What are you looking to achieve?

Improve Business Performance Improve Employee Compliance and Risk Improve Manufacturing

Improve Business Performance

With customers and regulators now demanding more of service providers in a saturated market – a highly-competent workforce must be at the heart of your sales & service strategy. Clever Nelly promotes customer loyalty by embedding your service principles across all customer-facing teams to ensure your customers receive a consistent and positive experience.

Customer Experience, Quality Assurance & Complaints

With most organisations wanting to get more for less from their people without compromising on Customer Experience, Clever Nelly helps operational leaders harvest tangible improvements through improved competence and confidence in KPIs and business-critical metrics such as:

• Average Handle Time.
• First Contact Resolution.
• Average Hold Time
• After Call Work
• Quality Assurance
• Complaint volumes
• NPS & CSAT

Improve Speed-to-Competence & Reduce Attrition

As regulation and role complexity increase—along with high employee turnover rates—retaining talent and accelerating new employees’ speed-to-competence is critical. Clever Nelly typically boosts speed-to-competence by 30% and can highlight those at risk of leaving, allowing you to take proactive steps in workforce management.

Improve Process Adherence & Reduce Errors

Employee errors often result in customer detriment and unnecessary cost. Our customers recognise that sub-optimal employee competence is often a contributing factor to this. Clever Nelly quickly addresses any competence gaps and enables higher process adherence and less mistakes – saving you time and money.

Optimise Sales Performance

One of the greatest challenges facing sales leaders in the sector is the wide variation in sales performance. Clever Nelly enables you to replicate high-performing sales behaviours across the team. Whether it’s sales negotiation, product knowledge, or process adherence, Clever Nelly conditions employees to operate optimally, leading to higher conversion rates, greater up-sell capability, and improved customer trust.

Improve Employee Compliance and Risk

Our industry-leading approach moves beyond a one-size-fits-all model to employee compliance. We ensure guaranteed employee competence and foster a positive culture where compliance becomes a daily habit. This drives sustainable behaviour change and conditions your workforce to work optimally whilst simultaneously reducing risk.

Best-in-Class Evidence of Compliance

Move away from the archaic and ineffective approach to employee compliance. No more wondering if your compliance training is effective. Clever Nelly provides robust evidence and real-time reporting of your employees’ competence – giving you peace of mind when conducting regulatory audits.

Enhanced Visibility of Employee-Based Risks

Navigating the complexities of financial regulations and products can be a challenge. Continuous assessment empowers you to gain a clear understanding of your workforce’s compliance knowledge. This proactive approach allows you to identify and address potential risks before they disrupt your operations.

Increased Confidence for Senior Management

Make informed decisions with reliable data at your fingertips. Continuous assessment empowers senior leadership to navigate regulatory requirements and ensure a high-performing, compliant workforce.

Award-winning approach to SAF Accreditation

We have established a Finance & Leasing Association (FLA) approved training programme for Specialist Automotive Finance (SAF) Expert equivalency. Deployed by Volvo Car Financial Services UK in 2023 – and surpassing industry requirements by 20% – our award-winning approach is easily replicable and scalable.

Improve Manufacturing

The manufacturing industry is often considered the innovator in process optimisation, yet even minor inefficiencies can eat away at time and profits. Even with the best processes in place, expecting an employee to adhere to them efficiently without the relevant competence and awareness is unlikely to be effective and exposes you to poor performance. Clever Nelly enables you to achieve higher standards, fewer errors, embed change and ultimately operate in a more efficient way.

Reduce Employee Errors

Clever Nelly minimises human error on the manufacturing line. This results directly in improved safety, first-time quality and reduced rework, leading to smoother production flow, less downtime spent fixing mistakes and significant reduction in overall production costs.

Increase Productivity

Simply put, employees with higher levels of competence will be more productive. Managers armed with competence data can focus their coaching efforts on employees and processes which require most support.

Improve Process Adherence

Clever Nelly’s continual assessment approach reinforces standardised work procedures, ensuring employees on the manufacturing line performs tasks consistently and efficiently. This reduces confusion and variations in production, minimising wasted time and materials.