Financial Services

We are proud to count some of the most recognised brands in the UK Financial Services sector as loyal customers. These brands trust us to deliver best-in-class compliance, reduce risk, and help their people achieve outstanding customer outcomes.

Discover how

Tangible improvements for Compliance, Risk and Customer Service professionals

With over ten years of working with some of the largest Financial Services institutes, our customers recognise that employee competence and strict adherence to regulation are key to satisfying the requirements of regulators and delivering exceptional customer outcomes.

Whether or not your brand is directly impacted by Consumer Duty, few – if any – brands in the sector have escaped the effects of the changing regulatory climate. As the regulator becomes increasingly demanding and data-driven, more of the UK’s leading Financial Services organisations are turning to Clever Nelly to improve and evidence employee compliance to the highest standards, while simultaneously improving productivity and service levels in their customer-facing teams.

Trusted by Global Organisations

"Clever Nelly has been instrumental in reinforcing our renowned approach to individual employee learning. It ensures we can continually embed key learning concepts and quantify the impact of learning on our KPIs."

"Elephants Don’t Forget answered our challenge. How do we stay compliant whilst demonstrating continuity for our people in how they are supported. The AI is playing a crucial role in driving both these fronts globally across customer-facing divisions and our support functions."

"Clever Nelly guarantees that all our people have learned what they’ve been trained. From a compliance perspective, I would find it very difficult to evidence where our knowledge and competency was without it."

What are you looking to achieve?

Improve Business Performance Improve Employee Compliance and Risk

Improve Business Performance

With regulators and customers now demanding more of financial firms, a highly competent workforce must be at the heart of your service strategy. Clever Nelly embeds your service principles across all customer-facing and back-office teams to ensure that a customer-centric culture focused on delivering good customer outcomes is evident in your business model.

Improve Customer Experience Metrics

With most organisations wanting to get more for less from their people without compromising on Customer Experience, Clever Nelly helps operational leaders harvest tangible improvements through improved competence and confidence in KPIs and business-critical metrics such as:

• Average Handle Time
• First Contact Resolution
• Average Hold Time
• After Call Work
• Quality Assurance
• Complaint volumes
• NPS & CSAT

Improve Speed-to-Competence & Reduce Attrition

As regulation and role complexity increase—along with high employee turnover rates—retaining talent and accelerating new employees’ speed-to-competence is critical. Clever Nelly typically boosts speed-to-competence by 30% and identifies employees at risk of leaving, allowing you to take proactive steps in workforce management.

Improve Process Adherence & Reduce Errors

Employee errors often result in customer detriment and unnecessary cost. Our customers recognise that sub-optimal employee competence is often a contributing factor to this. Clever Nelly quickly addresses any competence gaps and enables higher process adherence and less mistakes – saving you time and money.

Reduce Complaints, Rework and Redress

Complaints caused by employee errors or process failures cause significant business impact including unnecessary cost, reputational damage and regulatory exposure. Clever Nelly targets the common root causes for complaints and typically delivers a 20% reduction in reportable complaints for firms.

Improve Employee Compliance and Risk

Our industry-leading approach moves beyond a one-size-fits-all model to employee compliance. We ensure guaranteed employee competence and foster a positive culture where compliance becomes a daily habit. This drives sustainable behaviour change and conditions your workforce to work optimally whilst simultaneously reducing risk.

Best-in-Class Evidence of Compliance

Move beyond outdated, tick-box compliance and stop wondering if your employees truly understand Consumer Duty principles, Financial Crime prevention techniques, Conduct Rules, and KYC regulations. Clever Nelly delivers robust evidence and real-time reporting on your employees’ competence in critical areas. This empowers you to confidently demonstrate compliance during regulatory audits and instil a culture of ethical conduct across your organisation.

Lead Indicators of Employee-Based Risks

Get a clear picture of your workforce’s capabilities. Using employee competence as a leading indicator, continuous assessment supports you to accurately identify potential compliance risks before they impact your operations.

Increased Confidence for Senior Management

The FCA’s Senior Managers and Certification Regime (SMCR) places significant responsibility on senior leadership for their firm’s compliance. With Clever Nelly, you have the data and insights needed to make informed decisions with confidence. Continuous assessment empowers you to proactively manage regulatory compliance and develop a high-performing, compliant workforce. This real-time picture gives senior managers the peace of mind they need to fulfil their SMCR obligations and foster an authentic culture of compliance.