Supercharge your employee and business performance.

No employee can act on training they have received but failed to learn and retain – Our AI gently and continually solves this problem.

    The ultimate employee performance improvement solution with tangible & demonstrable ROI.

    Elephants Don’t Forget improve employee performance and productivity; helping you to improve customer service levels, customer loyalty and increase sales revenue by guaranteeing to improve the knowledge level and competency of all your employees.
    Revolutionise onboarding & improve speed to competency

    Revolutionise onboarding & improve speed to competency

    Accelerate and improve the learning curve of new recruits, guarantee learning outcomes and maintain the highest level of knowledge and competency – whether working from home or the office.
    Upskill your sales team & elevate sales productivity

    Upskill your sales team & elevate sales productivity

    Dramatically improve your sales conversion rate by ensuring that more of your employees are closing deals at the rate of your top performers to deliver the very best result for your business.
    Improve first call resolution & drive customer loyalty

    Improve first call resolution & drive customer loyalty

    Repeat calls cost your business money and cause customer dissatisfaction that damages your reputation. Our AI gently and permanently improves every employees’ first call resolution rate.
    RAC
    “Our FCR performance has gone from 78% to existing performance levels of 86% consistently, meaning we are more efficient, our customers are getting a better experience, and the client is receiving a world class level of service.”

    Bullet-proof onboarding and employee management

    With more employees now working from home and missing out on unconscious learning from peers in the office, it is more important than ever to provide comprehensive help and support to every individual.

    Our AI continually and automatically works with every new recruit to identify and then improve their individual workplace knowledge and competency gaps – by working with each employee on a personal level it will transform your on-boarding and induction process.

    Bullet-proof onboarding and employee management
    N
    Support working from home
    N
    Save time
    N
    Reduce risk
    N
    Improved speed to competency
    N
    Increased employee retention
    N
    Real-time reporting
    Increase the sales result by replicating yourstar performers

    Increase the sales result by replicating star performers

    Socialise the AI with your sales team to establish a team average and individual baseline of competency and identify gaps personal to each employee – we will work with you to begin harvesting sales conversion improvement by ensuring each employee is working at the optimum level.

    Utilise our Performance Team to identify and clone the behaviours and competencies of your top performers and then allow the AI to gently cultivate those behaviours and skills in all your employees to improve the sales result.

    N
    Improve sales performance
    N
    Increase knowledge
    N
    Increase productivity
    N
    Build confidence
    N
    Align behaviours
    N
    Increase efficiency

    Improve customer loyalty by delivering the service your customers deserve

    Customer issues and questions costs your business money and if handled incorrectly will damage your reputation.

    Traditional quality assurance activities usually only address a small percentage of all the interactions with your business, but we know from more than 100 million interventions that we can quickly and permanently improve your average first call resolution.

    Through collaboration with your subject matter experts and management team, our AI can gently, supportively and with relatively little effort on your part, ensure that each employee gets it right first time, every time.

    Improve customer loyalty by delivering the service your customers deserve
    N
    Reduction in costly errors
    N
    Improve customer retention
    N
    Reduce call time
    N
    Drive customer loyalty
    N
    Improve CSAT
    N
    Reduce customer complaints

    You’ll be in good company

    We are proud to be working with some of the world’s biggest brands across multiple countries to achieve mission critical business objectives by deploying our AI.
    Experian
    We have seen an increase in our first point resolution and also our net promoter score (NPS) go from strength to strength.
    Faurecia
    With the knowledge support aspect, we also achieve a significant improvement in speed to competency.
    Woven
    Elephants Don’t Forget ensure that our agents learn and retain product knowledge and as a result are more confident and more successful sales people.
    Experian
    We have seen an increase in our first point resolution and also our net promoter score (NPS) go from strength to strength.
    Faureica
    With the knowledge support aspect, we also achieve a significant improvement in speed to competency
    Woven
    Elephants Don’t Forget ensure that our agents learn and retain product knowledge and as a result are more confident and more successful sales people.

    Join the herd

    Request a time to discover how Elephants Don't Forget can help transform your business today.

      Nelly