Regulated firms know that they have a duty to train their employees to reach a given standard – and then maintain it. Similarly, well-managed non-regulated firms recognise that employees who have accurately learned and retained what they were taught outperform others. The training element isn’t particularly challenging, although increasingly employees are resenting mind-numbing annual e-learning modules. Just take a look at some Linked In forums – they’re awash with L&D professionals asking ‘how to make “required learning” more interesting for their employees.’ The solution doesn’t lie in the training (although certainly some of the required learning content could be improved!),.