The Share Centre
The Share Centre started using Clever Nelly in the Customer Services department in October 2018. The objective was to assess and improve the knowledge around key subjects in our sector such as products, regulatory requirements and company processes.
Since launch we have maintained excellent levels of engagement and we have seen scores consistently improving across all teams and question categories. Staff love Nelly and a positive sense of competition drives each user to do better and demonstrate engagement.
In February as part of a Company awareness campaign, we launched an additional layer of 20 questions to run for 4 weeks.
As scores were in “the red zone” with only a 56% correct answers we decided to keep the layer running and after only 2 more months we reached a very encouraging 70%. I cannot think of any other knowledge retention strategy that can achieve a 14% increase in scores so quickly!